Prepared
Trained in essential care and safety practices.
Our training program
Trained for care. Certified for trust.
One training standard — for the people who join us, and the families who rely on us.
Before any caregiver visits a family, they go through the same structured program: classroom foundations, hands-on skills practice, a supervised practicum, and certification. Nobody skips a step.
If you're exploring a career in caregiving, this is what you'll learn. If you're choosing care for someone you love, this is what every TLC Care caregiver has already been through.
Structured, hands-on, and paid for every new caregiver
One standard, two paths
Whether you're joining us or trusting us, it's the same program.
We don't run a lighter version of training for placements that feel urgent, or a shorter one for roles that feel junior.
Every caregiver — regardless of role or client — completes the full program before their first unsupervised visit, and returns for refresher training throughout their time with us.
What every caregiver learns
Five pillars of caregiver readiness.
Quality care for elderly or disabled clients takes a balance of core clinical skills, environmental awareness, and strong interpersonal attributes. Tap a pillar to see what it covers.
Personal Care & Mobility
Supporting everyday activities with dignity, safety and respect.
What caregivers learn
Topics include
- Activities of Daily Living (ADLs)
- Nutrition and dysphagia awareness
- Incontinence and skin care
- Safe transfers and mobility
- Ergonomics and caregiver safety
Health Monitoring & Medication Safety
Recognising changes and supporting safe day-to-day care.
What caregivers learn
Topics include
- Vital signs and observation
- Recognising symptoms and deterioration
- Medication assistance and safety
- Recording and reporting observations
Safety, Infection Control & Emergency Response
Creating a safer environment for clients and caregivers.
What caregivers learn
Topics include
- Fall prevention
- Infection prevention and control
- First aid
- CPR/AED awareness and response
- Emergency procedures
Specialised Condition Care
Adapting care to individual needs and abilities.
What caregivers learn
Topics include
- Dementia and cognitive support
- Disability support
- Adaptive care techniques
- Supporting changing care needs
Interpersonal & Professional Skills
Because good care is about more than clinical tasks.
What caregivers learn
Topics include
- Communication
- De-escalation
- Empathy
- Person-centred care
- Stress management
- Caregiver self-care
What families can expect
Caregivers who are ready for more than the task at hand.
This is what the training above means day to day. Every TLC Care caregiver is:
How training works
From classroom to your first assignment.
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Classroom foundations
Core caregiving knowledge, safety standards, and TLC Care protocols.
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Hands-on skills lab
Practising mobility support, hygiene assistance, and emergency response with instructors.
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Supervised practicum
Real caregiving shifts alongside an experienced caregiver, before working solo.
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Assessment & certification
A practical and knowledge assessment before a caregiver is certified and placed.
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Ongoing refresher training
Ongoing skills updates and clinical education throughout every caregiver's career with us.
Training in practice
Skills are practised on real scenarios, not just paper.
Mobility support, patient handling, and emergency response are rehearsed hands-on under instructor supervision — so the first time isn't in a client's home.
Two ways to put this training to work.
Build a caregiving career with structured, paid training behind you — or trust a caregiver who has already completed it.